Booking Information

Here you can find information about opening times, concessions and general ticketing information.

Box Office: 01492 872000

Group line: 01492 872001



Box Office opening times

Monday - Saturday

Counter service: 10am - 5.45pm

Phone service: 10am - 5pm

On performance nights the box office will remain open until 15 minutes after curtain up.

Sundays and Bank Holidays

The Box Office will open 1 hour prior to the performance and will close 15 minutes after curtain up.

Concessions & Discounts

Venue Cymru and Theatr Colwyn are committed to making tickets as affordable as possible for as many people as possible. We offer reduced price tickets which are available at selected performances for:

  • Under 16s
  • Over 60s

We also offer free tickets to companions of customers who are unable to attend alone – find out more.

When available, concessions are limited by performance, date, time and seating area. They may be withdrawn at any time and are subject to availability. Proof of eligibility will be required upon ticket collection.

From time to time Venue Cymru / Theatr Colwyn run special offers/discounts for customers on the mailing list. Again they may be withdrawn at any time and are subject to availability. Offers/discounts can not be redeemed against tickets already purchased and can not be used in conjunction with any other offers or discounts

Payment Methods

Tickets can be paid for by cheque, postal order, credit or debit card. Please make cheques payable to Conwy County Borough Council. Personal cheques will not be accepted within 10 days of the performance.


A £1.50 administration fee is payable per ticket on all payment methods. All arena concert events are subject to a gig fee per ticket regardless of payment method and varies from event to event.