Box Office: 01492 872000

Group line: 01492 872001

Online: www.venuecymru.co.uk

Box Office opening times

Counter service

• Mon & Fri: 10am - 4.30pm
• Tue, Wed, Thu & Sat: 12pm - 4.30pm
• Sun & Bank Holidays: Closed

Phone service 

• Mon & Fri: 10am - 4.30pm
• Tue, Wed, Thu & Sat: 12pm - 4.30pm
• Sun & Bank Holidays: Closed

On performance days a counter service will be available from 1 hour before the performance begins and until 15 minutes after curtain up.

Concessions & Discounts

Venue Cymru and Theatr Colwyn are committed to making tickets as affordable as possible for as many people as possible. We offer reduced price tickets which are available at selected performances for:

• Under 16s
• Over 60s

We also offer free tickets to companions of customers who are unable to attend alone – find out more.

When available, concessions are limited by performance, date, time and seating area. They may be withdrawn at any time and are subject to availability. Proof of eligibility will be required upon ticket collection.

From time to time Venue Cymru / Theatr Colwyn run special offers/discounts for customers on the mailing list. Again they may be withdrawn at any time and are subject to availability. Offers/discounts can not be redeemed against tickets already purchased and can not be used in conjunction with any other offers or discounts.

Payment Methods

Tickets can be paid for by cheque, postal order, credit / debit card or PayPal. Please make cheques payable to Conwy County Borough Council. Personal cheques will not be accepted within 10 days of the performance.

Please note PayPal payments will show as Conwy County Borough Council (Venue Cymru) on bank statements.

Fees

An administration fee and theatre restoration levy is payable per ticket on all payment methods, details can be found under the pricing on the show listing. All arena concert events are subject to a gig fee per ticket regardless of payment method and varies from event to event. Fees are non-refundable.

The theatre restoration levy is added to each ticket sold in order to maintain our building, meet running costs and improve the services we offer. This is included in the published price.

Babes in Arms Policy

On the majority of productions children aged 2 and under are not required to purchase a ticket provided they sit on a parent/guardians knee. Certain visiting companies will stipulate their own policy which differs to ours, if this is the case it will be clearly indicated on the event page prior to booking.

Secure My Booking

Working with Secure My Booking we offer protection on ticket purchases which covers you should you not be able to attend for example due to illness, emergency or injury. Secure My Booking is offered at the point of sale in person, over the phone, and now online.

If you have purchased protection you will receive a confirmation email with a link to the full terms and conditions which includes how to make a claim should you need to. Please ensure you read this information fully at the time of purchase. Secure My Booking once purchased is non-refundable.

The Secure My Booking Terms and Conditions can also be found here https://securemybooking.com/terms/uk/ - This information is hosted on the Secure My Booking website.

VIP / Meet & Greet events

• The visiting company / promoters are responsible for the running of all VIP / Meet and Greet packages. This includes VIP merchandise.
• If you have booked a VIP / Meet and Greet package information will be sent to you by email nearer the date of the event. If you haven't received information from us by 24 hours before the event please contact the Box Office on 01492 872000 or email us on boxoffice@venuecymru.co.uk.
• Please ensure when you are making your booking your email address is correct as this will be the address the information is sent to.