Information we may collect from you
Venue Cymru (“we”, “us” or “our”) will process your data in accordance with the Data Protection Act 1998. We may collect and process the following data about you.
- Information that you provide by filling in forms on our site venuecymru.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our services, placing orders, posting material or comments or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site;
- If you contact us, we may keep a record of that correspondence;
- We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
- Details of transactions you carry out through our site and of the fulfilment of your orders (including any services we provide you with as a result of your visit to our venue); and
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Such data may include your name, delivery address, email address, telephone number and debit and/or credit card numbers. With regard to debit and/or credit card numbers we will retain these only for so long as we think is reasonably necessary.
We may also ask you to answer various general questions about yourself including any areas in which you are interested so that information can be tailored to cover the areas in which we believe you might be interested for future reference.
Monitoring of user traffic
Cookies are small text files stored by your web browser (e.g. Internet Explorer, Safari, Firefox) on your computer, tablet or mobile phone to enable functionality on a website (for example storing user preferences).
This website also Google Analytics. Google Analytics is a tool that allows the behaviour of users on a website to be analysed, to help a website owner to provide the best user experience. Google Analytics generates cookies that identify whether you've visited the website before, which pages you visit etc.
These cookies cannot be used to identify individuals; they are used for statistical purposes only and the data never shows any confidential information. The data itself is only visible to our staff, our developers (Tincan) and the relevant team at Google.
This website may includes video/audio content from YouTube, Vimeo or Soundcloud you should be aware that those sites may set cookies while you're using this website. For more details please consult the privacy policies of the services in question at the links above.
You can restrict or block the cookies used by the website through your browser settings but this will impact your user experience. The Help function within your browser should tell you how.
Alternatively, you can visit www.aboutcookies.org which provides directions on how to block cookies on all major browsers. This site also explains how you can delete cookies that have already been stored on your computer as well as general information about cookies.
You should be aware though that restricting cookies may impact on the functionality of the websites you visit.
Where we store your personal data
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the internet and the transmission of information via the internet are not fully secure. Although we will use reasonable endeavours to protect your personal data and prevent unauthorised access to it by storing it on a secure server which is password protected and hidden behind a firewall from the outside world, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Uses made of your information
We will use information held about you in the following ways:
- to ensure that content from our site is presented in the most effective manner for you and for your computer;
- to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- to carry out our obligations arising from any contracts entered into between you and us;
- to allow you to participate in interactive features of our service, when you choose to do so;
- to notify you about changes to our service and your visits to our venue or if you need any additional information to facilitate your visit; and
- to provide aggregate information about our users to stakeholders (but not to advertisers). We may also use your data, or permit carefully selected third party arts organisations to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, email or telephone. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the form on which we collect your data
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or if we in good faith believe we are required to do so, or in order to enforce or apply our terms and conditions of sale and other agreements; or to protect our rights, property, or safety or the rights property or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by updating your online account with us or by contacting us in person or by telephone or writing to us or by emailing us at email@example.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Our use of CCTV
We monitor and record images using closed circuit television at our venue. We do this for the purposes of crime prevention and public safety.
Recordings of visitors to our venue
We, or third parties authorised by us, may carry out film and/or sound recording during, before or after a performance and/or in our venue from time to time. Whilst we take reasonable steps to make sure that visitors are notified of such recording when they enter our venue and are given an opportunity to avoid such recording, by attending our venue you consent to you and any persons (including any children) who may accompany you, being included in such recordings and such recordings subsequently being used by us for any reasonable commercial purposes, including without limitation, for marketing and promotional purposes. We will not make any payment to you in respect of your inclusion in such recordings.
For more information on the Data Protection Act, you can call (UK) 01625 545 700 or visit the Information Commissioner's website at www.informationcommissioner.gov.uk